Best Practices in Change Management

Learn the key principles for managing change.

• Research evidence on the ROI of change management
• Research update: Best Practices Benchmarking
• Core concepts of the psychology of change
• The individual process of change: Prosci’s ADKAR model

Change Management Process

Implement a complete change management process
based on international best practices.

• Prosci’s Change Management Process
• Building organisational change capabilities
• Integrating project management and change management

Preparing for Change

Up-to-date assessment tools to prepare
a change management plan

• Define your Change Management Plan
• Prepare your Change Management team
• Develop your Sponsorship Plan

Managing Change

Apply templates, guidelines and checklists to create
a complete change management plan:

• Communications
• Sponsorship
• Coaching
• Pro-active Resistance Management
• Training Plan

Reinforcing Change

Celebrate success, overcome resistance and reinforce change

• Collect and analyse post-implementation feedback
• Manage resistance
• Implement corrective action
• Learn from experience
• Celebrate success

The Prosci Change Management Process




For more information on Prosci visit:
www.change-management.com