Change
Conversations


June 2010


moons
Employee engagement is fast becoming a major catalyst for senior executives becoming aware of the need for effective Change Management.

Engagement surveys, such as the Hewitt Associates Best Employers  Survey, now include specific questions about Change Management. 

When Change Management is identified as a key driver of Employee Engagement, CEOs and Senior Executives see the disconnect between their vision of a change-capable organisation and the reality of resistance, change fatigue  and low  employee engagement.

The connection between Employee Engagement and Change Management is an important one.  Engaged employees are more ready, willing and able to adopt change.  Effective Change Management supports and enhances engagement.  They form a "virtuous cycle"  where each reinforces the other. However, the opposite dynamic - a "vicious cycle" -  can also occur.  Low engagement produces resistance to change.  And poor Change Management burns employees and damages engagement. The result? Failed change and disengaged employees. How likely are they to be ready for the next change?

Employee engagement is a strong rationale for introducing Change Management processes and skills.  Thanks to the world-class engagement surveys now available, we can track progress on the journey to building change-capable organisations.

Best wishes
Catherine Smithson, Managing Director
Highlights of 2009 Prosci Global Change Management Conference, USA

People across globe blueOver 370 Executives, Change Managers, Project Managers, Human Resource Professionals and other change practitioners attended the second global Prosci Change Management Conference in Las Vegas USA in April. 

The attendee numbers (more than double last year's attendees) indicate the rapid growth of Change Management as a profession and a discipline worldwide.

Vicky Emery, Senior Consultant with Being Human, who attended, said one of the highlights was the opening address by Professor Todd Jick from Columbia Business School.   He gave an overview of the roles that are emerging: Sony has a Chief Transformation Officer, Pepsico has  a Senior VP - Transformation and  Cross Site Change Agents and Colgate Palmolive has team of Change Agents.  Even the USA House of Representatives has a Director of Unified Change. 

To read Vicky's overview of the conference, click here.
Making the emotional case for change
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Picture a human being riding an elephant. The Rider is our rational, analytic  side.  The elephant is our emotional side.  The Rider can tell the elephant the direction he wants to go, but the elephant, with its 60 tonne advantage,  provides the power and ultimately decides which way the Rider goes.    

This story neatly illustrates that success in change depends on both providing direction to the rational side of our brain and motivation to the emotional side.

It's the theme of a new book, "Switch: How to change things when change is hard" by Chip and Dan Heath. The book draws on key insights from new research into how the brain works. To read an interview with the authors in the McKinsey Quarterly, 2010, number 2, click here.
Build the skills that build buy-in for change
alien
When you communicate change, do you ever feel like you're talking to beings from another planet?

We've all experienced it   - the blank looks, the confusion and the resistance, when change communication misses the mark.

Our new Change-Ability Program builds the communication and influence skills that are critical for building buy-in for change.

A highlight of the program is coaching from an experienced actor in using body language and voice for added impact and influence, through role plays and real plays in a safe and fun learning environment.  Plus you'll be coached by an experienced Change Manager on your current change communications challenges and leave with a practical action plan.

Upcoming programs:  Sydney August 26-27 and  November 18-19.
Team discounts available - read more
In house programs also available - contact us
Light Bulb Moment: Introducing Change Management needs Change Management
Blue light bulb

The cobbler's children have no shoes.  The builder's house has  a leaky roof.   So, do Change Managers use Change Management?

Moving from a reactive, ad hoc approach to a structured, consistent approach to Change Management  means a lot  of people need to change the way they do their "change" jobs. Executives, managers and team leaders need to brush up their leadership skills.  Project managers and teams need to learn how to align their processes and work with Change Managers.  People won't just "get it", or absorb Change Management by osmosis, any more than they do  for other changes.  So remember to start Change  Management with a Change Management plan!
Being Human Gold Sponsor of Change Management Institute Conference
CMI conference
We're proud to announce our Gold Sponsorship of the CMI's first Conference in Sydney on August 12-13.  Please join us at this professional development event of the year.
 Read more
ADKAR Audio Book
ADKAR audio book
ADKAR is a powerful and practical pathway to successful change for managers, supervisors, project leaders and Change Managers. Prosci's bestselling book is now available as an Audio Book.
 Read more
Become accredited in Prosci Change
Management
Methodology
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Make your resume stand out by becoming  accredited in the international best practice Prosci Change Management Methodology.
Available in Sydney, Melbourne and Perth.
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Being Human Pty Ltd
info@beinghuman.com.au
+61 2 9810 6264
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Our mission is to create change-capable people and organisations.

As the exclusive Primary Affiliate for Prosci in Australia we present Prosci's change management programs and provide its
Toolkits and books

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Best quote
"All truth passes through three stages.
First, it is ridiculed. 
Second, it is violently opposed.
Third, it is accepted as being self-evident."
 

Arthur Schopenhauer 1788-1860