Privacy

OUR COMMITMENT

Prosci is committed to the protection of your right to privacy.

COLLECTION, USE & DISCLOSURE

We may collect personal information about you including your name, address and contact details. We will only collect this information when you supply it to us voluntarily.

If you register as a member of Prosci's Change Community, you will remain a member until you notify us that you wish to terminate your membership. Upon your request, we will remove you from our membership list within a reasonable time. You consent to us using your personal information for the purposes outlined in our privacy policy for the duration of your membership.

If you register as a participant of one of the Prosci certification programs, we share participants’ contact information collected with Prosci, Inc., for documentation and certification tracking purposes. Prosci is under contractual obligations to keep this information confidential and will not share this information for marketing or any other purpose.

Personal information you supply to us will be used to provide you with our web site services. In particular, if you choose to:

Register as a member of Prosci's Change Community then your personal information will be used to manage your membership with us;

Send us a quote on change we will reproduce the quote without your contact details;

Complete the contact us form we will contact you to provide the information you have requested.

From time to time we will also contact you to let you know about:

Upcoming training programs, seminars and services which we believe you may be interested in;

New articles and resources;

New services available via this web site.

To fulfill these purposes we may need to disclose your personal information to outsourced IT providers, graphic designers and professional advisers. They undertake to use your contact information only for the purpose of delivering their work to Prosci.

We and our outsourced service providers will not sell, loan or rent your personal information for any reason, nor will we e-mail you on behalf of any organisation other than those listed above.

DATA QUALITY

We take care to ensure that you personal information is accurate, complete and up to date, and we ask that you do the same. Therefore, when you provide us with your personal information please ensure that:

You spell words correctly;

You provide information for all required fields.

If your personal information is not accurate, complete and up to date then we may not be able to provide you with our products and services.

We also ask that you contact us whenever your personal information changes or if you become aware that our records are incorrect. By contacting us we can take reasonable steps to ensure that your personal information is correct.

DATA SECURITY

Prosci has implemented security measures to ensure that your personal information is kept safe from misuse and loss and from unauthorised access, modification or disclosure.

Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Although we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us electronically or any information that we, with your expressed or implied consent, transmit to you electronically. Consequently, such transmissions are carried out at your own risk. Once we receive your transmission, we take reasonable steps to preserve the security of the information in our own system. 

ACCESS

You have a limited right to access personal information we hold about you. To access your personal information you must satisfy us of your identity by providing us with appropriate documentation such as your membership password or a valid driver's license or passport.

We reserve the right to charge a reasonable fee for providing access to your personal information.

COOKIES & BUSINESS IMPROVEMENT SOFTWARE

We may use cookies and other business improvement software to personalise and simplify your access to and use of our website and to otherwise improve our business processes.

A cookie is a piece of data stored on your hard drive, which allows us to recognise your computer. Cookies are not linked to any personally identifiable information whilst on our site, but can allow us to attract the interest of customers and enhance your online experience. Cookies can assist by allowing you to navigate freely on our website without the need to re-register, therefore saving you time.

If at any time you do not wish to accept cookies or wish to delete existing cookies, you may manually configure your browser to refuse cookies or may manually delete existing cookies from your hard drive. However, by deleting or refusing to accept cookies, you may frustrate or encumber your access to or use of areas or our website.

COMPLAINTS RESOLUTION

We are committed to providing you with a fair and responsive system for handling and resolving complaints. You have a right to complain and to have your complaint handled efficiently. We believe that in receiving your complaint we are provided with a valuable opportunity to improve the services we deliver to you and maintain your confidence in Prosci and our services. If you have a complaint then we encourage you to contact us.

CHANGES

We reserve the right to change this privacy policy at any time by posting changes on-line. You are responsible for informing yourself of any changes by regularly reviewing this privacy policy. If you access the site after changes are posted, you agree to all changes (including those which you are unaware have been posted). Any changes made to this privacy policy will be effective from the time those changes are posted and will apply to all personal information in our possession.